At Holiday Mazha Tours & Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Last Updated: November 30, 2025

1. Information We Collect

We collect information that you provide directly to us when you:

1.1 Personal Information

• Name and contact details (email, phone number, address)
• Date of birth and age
• Passport and visa information (for international tours)
• Emergency contact details
• Payment and billing information
• Dietary requirements and medical conditions (if provided)

1.2 Booking Information

• Travel dates and destinations
• Hotel and accommodation preferences
• Transportation requirements
• Special requests or requirements

1.3 Technical Information

• IP address and browser type
• Device information
• Cookies and usage data
• Pages visited on our website

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Processing and confirming your bookings
• Coordinating with hotels, airlines, and other service providers
• Arranging transportation and accommodations
• Providing customer support and assistance

2.2 Communication

• Sending booking confirmations and travel documents
• Providing updates about your itinerary
• Responding to your inquiries and requests
• Sending promotional offers and newsletters (with your consent)

2.3 Legal and Security

• Complying with legal obligations
• Preventing fraud and unauthorized activities
• Protecting the rights and safety of our customers
• Resolving disputes and enforcing our terms

2.4 Business Operations

• Improving our services and website
• Analyzing customer preferences and trends
• Conducting market research
• Maintaining business records

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

We share necessary information with hotels, airlines, transport companies, and other service providers to deliver your tour services. These providers are bound by confidentiality agreements.

3.2 Payment Processors

Payment information is shared with secure payment gateways and banks to process your transactions. We do not store complete credit card details on our servers.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government authorities, or to protect our rights and prevent fraud.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with firewalls and intrusion detection
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you use our site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal data and ask us to correct any inaccuracies.

6.2 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

6.3 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "unsubscribe" link or contacting us directly.

6.4 Data Portability

You can request a copy of your data in a structured, machine-readable format.

6.5 Withdraw Consent

You can withdraw consent for data processing at any time, where consent was the legal basis.

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial data)

After this period, we securely delete or anonymize your data.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors without parental consent. If we become aware of such collection, we will delete the information immediately.

Parents or guardians booking on behalf of minors are responsible for providing consent and accurate information.

9. Third-Party Links

Our website may contain links to third-party websites (hotels, airlines, tourist attractions). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

10. International Data Transfers

For international tours, your information may be transferred to and processed in countries outside India. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice on our homepage

Your continued use of our services after changes constitute acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: